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Requesting an Extension or Due Date Change

A payment extension is a courtesy service provided to our GriotSites family/Clients to assist in resolving a temporary financial burden that may prevent or delay payments. When applying for a payment extension, there are a few things to consider to make the process easier.

Payment extensions can only be requested for late payments that are more than 3 days late.
Only three extensions will be granted per the life of the Web Development contract.
You may request a one-week extension only. After 10 days, the GriotPay account will automatically deactivate.
Prior to granting a payment extension, a review of the account is performed.
A submitted request for an extension does not automatically guarantee an extension will be granted.

To request a payment extension, please submit a ticket to the WIP department. If you do not have login
credentials for the forum, contact us at 888-600-2011.

What happens after an extension is granted?

If an extension is granted to you, payment must be received on or before the granted extension date. Failure to make the required payment by the extension date will result in the interruption of services that will cause the Web Property to be invisible to the internet. If service is disconnected due to a missed payment, you will be required to bring the account balance current plus a $10.00 reconnection fee per Web Property.

You must contact a Web Agent at least 72 hours (3 days) BEFORE your payment is due in order to qualify for a payment extension. Also be aware that you are allowed 3 payment extensions within a GriotPay agreement.
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