FTP Troubleshooting

Why does my FTP fail to connect?

If your FTP progam is not connecting properly, here are some possible reasons:

1. Your firewall could be blocking it.
2. Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else).
3. Make sure your username and password are the same as your control panel username and password.
4. Some FTP programs require a path in order to connect. Your path would be /home/YOURUSERNAME/public_html

Troubleshooting Videos

There are several FTP programs that you can use to upload, download, or transfer files. Check out our videos to view tutorials regarding different FTP programs such as Filezilla. Please keep in mind that we are offering free templates as an additive to your Web Hosting package. Since we did not create them, our troubleshooting abilities are limited. If you are still having issues with the templates, contacting a GriotSites team member will not be able to assist you because it is out of our scope.

There are other alternatives to having web presence such as using a WYSIWYG site builder, the 3 templates that we offer in our cPanel site publisher, the Parallels Plesk Sitebuilder
or the Trendy site builder that is being offered in the QuickInstall section of the cPanel. 
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